It’s not something that you want to think about, but you’re going to get disputed sales when you market online. I’m not talking about people who ask for refunds. I’m talking about people who claim that they never bought the product from you in the first place. Well, if you’re wondering how to deal with these people, there is a simple way. And yes, sometimes they’re being honest. I’ll explain why and how.

Unfortunately, there are those in this world who make it a practice to hack into people’s accounts and make purchases through them. This happens all over the place. They gain access to your email or whatever, log into whatever online account you have and make the purchase. I remember one person who had 47 purchases credited to their account. It must have been a real nightmare.

The way to handle disputes is simple…don’t get worked up over them and don’t try to fight them. In most cases, the buyer will win unless you’re delivering a physical item and can prove that it was delivered. With digital goods, this is impossible to do. So just resolve the dispute by issuing a refund. However, there is more that you can do to prevent this from happening again.

If you use a product like DLGuard, you can ban certain customers by logging in their email and IP address. The IP address is tracked with every sale and sent to you, so you always have this info on hand. By banning these problem customers, you don’t have to worry about them, or the person who hacked their account, doing this to you again. The whole process takes about 15 seconds.

There are going to be people who try to get things for nothing. That’s just the nature of this business. However, by following the above procedures, you can reduce your disputed transactions and also reduce your stress.

To YOUR Success,

Steven Wagenheim

Tired of getting your stuff stolen? Check out my review of the best digital protection software ever made at:
http://dlguardprotection.blogspot.com/2008/09/protecting-your-business-download.html

and stop thieves dead in their tracks TODAY!